Procedure in the event of a return of your slatted frame
At AM Qualitätsmatratzen, we want you to be completely satisfied with your purchase. That's why we offer you the opportunity to test your new slatted frame risk-free for 100 nights.
If the slatted frame does not suit you, you have the following options:
- Consultation with one of our sleep experts
- Exchange for a different model
- A complete return with a full refund
1. Contact our customer service
No matter which option you choose – the first step is to contact our customer service. The following options are available for this:
- By email: Send an email to info@am-qualitaetsmatratzen.de. Please include your order number in the subject line so that we can process your request more quickly.
- By phone: Call us at 0221 / 986 571 78
- Via live chat or WhatsApp: Use the contact functions on our website.
- Via the returns portal: You can also initiate your return directly via our online returns portal.
2. Your return options in detail
- Consultation with our sleep experts: The interaction between the mattress and the bed frame is crucial for optimal sleeping comfort. An unsuitable mattress can significantly impair the effectiveness of your bed frame and lead to an uneven sleeping experience. If you are unsure which mattress might be a better fit for you, we recommend a personal consultation with our sleep experts.. Simply call us or book a free consultation appointment: Book an appointment online now.
- Switching to another model: Feel free to seek advice from our sleep experts. If you decide on a different bed frame, you can simply order the new item separately and return the previous one.
- Return without replacement: You don't want to test another item from us? No problem – we will take the product back and refund the full purchase price.
3. How to repack the bed frame
If possible, pack the bed frame in the plastic film provided. If this is no longer available, you can also use another sturdy protective film. It is important that the bed frame is well packaged so that the shipping company can pick it up without any problems.
4. Arranging a collection appointment
Our customer service will forward your telephone number to the shipping company. They will contact you to arrange a date for collection from you.
5. Collection of the bed frame
Please ensure that your bed frame is ready for collection on the agreed date – well packaged and accessible for the shipping company. The shipping company will collect the bed frame at the curb.
Any questions?
Our team is here to help! Simply use one of the contact options mentioned above – we will provide quick and straightforward assistance.
