Payment & Shipping

The following conditions apply: 

Shipping terms

Delivery is available to Germany, France, and Austria.

Shipping is free of charge.

For orders to Switzerland please visit am-qualitätsmatratzen.ch

We ask for your understanding that we cannot offer a VAT refund for the export of goods ordered in the German shop.

Climate-friendly delivery

Within Germany, we use the climate-friendly delivery service DHL GoGreen. This is a key part of our strategy to reduce our company's ecological footprint.

The emissions generated are fully offset by investments in certified climate protection projects such as reforestation and renewable energies.

DHL's projects and calculations are also verified annually by an independent external auditor. 

Delivery times
Unless otherwise specified in the respective offer, goods will be delivered within Germany within 3-5 business days after conclusion of the contract (in the case of agreed prepayment, after the time of your payment instruction). Please note that there are no deliveries on Sundays and public holidays.

Shipping partner
Mattresses, toppers, and bedding are shipped in packages via DHL. Slatted frames are shipped via freight forwarder.

payment terms You have the following payment options:

• Prepayment by bank transfer (via Mollie)
• PayPal (via Mollie)
• Credit card (via Mollie)
• Klarna (via Mollie)

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is made to Klarna in each case:

• 
  invoice Invoice: The payment term is 14 days from dispatch of the goods or, in the case of other services, from the provision of the service. The invoice terms can be found here.
• 
  installment purchase With Klarna's financing service, you can pay for your purchase flexibly in monthly installments of at least 1/24 of the total amount (but at least $6.95) or under the conditions otherwise specified at checkout. The installment payment is due at the end of the month after Klarna sends a monthly invoice. Further information on installment purchases, including the general terms and conditions and the European standard information for consumer credit, can be found here.
• 
  Your account will be charged immediatelyafter placing your order.
• Direct debit
  The debit will be made after the goods have been shipped. You will be notified of the date by email.

privacy notice The use of the payment methods invoice, installment purchase, and direct debit requires a positive credit check. In this respect, we forward your data to Klarna for the purpose of address and credit checks as part of the initiation and processing of the purchase contract. Please understand that we can only offer you those payment methods that are permitted based on the results of the credit check. Further information and Klarna's terms of use can be found here. General information about Klarna can be found here. Your personal data will be treated by Klarna in accordance with the applicable data protection regulations and in accordance with the information in Klarna's
privacy policy.