What should I look out for when unpacking the mattress?
Congratulations on your new mattress from AM Qualitätsmatratzen!
To get the most out of your mattress, it's important to unpack it correctly and pay attention to a few basic things. In this guide, we will show you step by step how best to proceed - simply, clearly and smoothly.
1. How do I prepare for unpacking?
Make sure there is enough space around your bed so that you can unroll the mattress easily. Have a pair of scissors ready to cut the packaging carefully open the packaging.
2 How do I open the packaging correctly?
Cardboard box:
Your mattress is delivered in a shipping box. Cut it open carefully without cutting deeply so that the mattress is not damaged.
Protective film:
The mattress is packed in several layers of foil. Carefully cut these open step by step. Be careful not to damage the material.
Vacuum packaging:
The last film fits snugly around the mattress and keeps it compact. Carefully cut it open - as soon as air enters, the mattress automatically begins to unfold. This can sometimes happen somewhat suddenly, but is completely harmless. Make sure that there is enough space.
Important - turning loops:
The turning loops on the sides are only for turning and rotating the mattress - not not for carrying. It is better to lift the mattress directly by the cover or "tucked under your arm" when transporting it.
3. how long does it take for the mattress to fully unfold?
The mattress needs up to 24 hours to reach its full size and shape. Therefore, give it some time before you fully load it or cover it. However, you can already after about half a day normal use.
4. how do I recognize the top and bottom of my mattress?
Some models, such as our 7-zone pocket spring mattresses, are symmetrical and can be used from both sides. Others have a special top side, for example with a zone cut or additional support - these models can only be used on one side.
As a rule, you can recognize the alignment by the feel or structure of the mattress core. If you are unsure, open the cover carefully and check whether there is a visible zone division or overlay on one side. A look at the product images can also help you to identify the correct side.
Expert tip from Tom:
For mattresses that can be used on both sides, it is advisable to turn and rotate them regularly. This ensures even wear and tear and maintains lying comfort in the long term
5 What to do if the mattress smells chemical when you unpack it?
A slight inherent odor after unpacking is completely normal and is caused by the manufacturing process. Simply air the mattress in a well-ventilated room - the smell usually disappears after a few days. All mattresses from AM Qualitätsmatratzen are Oeko-Tex®-certified and free of harmful substances - so you can use them without worrying.
6. What should I consider after unfolding?
Visual inspection:
Take a quick look at the mattress after it has been fully unfolded. If you notice any irregularities or damage, please contact our customer service team directly - we will be happy to help you.
Get started and enjoy:
If everything is in order, nothing stands in the way of your new sleeping comfort. Lean back and enjoy your first night on your new mattress!
A few more important notes to finish
Dispose of the packaging:
Please dispose of the cardboard box in an environmentally friendly manner. However, you should keep the plastic film keep itin case you wish to make use of a return.
Good to know: With us, you do not have to not leave the foil on the mattress while you try it out - so you can remove it straight away for an optimal sleeping experience.
Follow the care instructions:
All information on cleaning and care can be found in our article "The best way to care for your mattress".
Allow for a settling-in period:
The first few nights may feel unfamiliar - this is completely normal. Your body may need a few nights to adjust to the new support. You can read all about the changeover and familiarization here here.
