More than 250,000 customers —we would like to express our gratitude for your trust!

0

B2B | Contact | Frequently asked questions | info@amq-sleep.com

More than 80,000 customers - We say THANK YOU for your trust!

Newsletter

Interesting facts

100 nights trial sleep
& up to 10 years guarantee

What do I do if I don't like the mattress?

Reading time: approx. 3 minutes
Share article with friends:
Email
WhatsApp
LinkedIn

Congratulations on your new mattress from AM Qualitätsmatratzen!

You have received your mattress and have already slept on it for a few nights - but what if the lying feeling does not feel the way you imagined? Don't worry – we won't leave you alone. Here we will show you what steps you can take if the mattress does not meet your expectations.

1. Use the trial sleep period wisely

Keep in mind that your body needs time to adjust to a new surface. Especially in the first days or weeks, you may experience an unfamiliar feeling or slight tension – this is completely normal.

That's why we offer you 100 nights of trial sleeping. This gives you the opportunity to test the mattress at home in peace and under real conditions - not just with a short trial lie.

Man sitting on the edge of a bed after a bad night
Woman lying asleep on a bed, wearing a gray top and white bed linen.

2. Record experiences – with a sleep diary

A sleep diary can help you better evaluate your impressions. Make regular notes of:

  • How did you sleep?
  • How do you feel in the morning?
  • Has anything improved or worsened?

These records not only help you to better assess the adjustment process – we can also advise you more specifically on this basis.

3. Our sleep experts are happy to support you

If you are unsure whether the mattress suits your needs, our sleep experts are there to help you - before and after the purchase.

Just give us a call or book a free consultation: Book an appointment online now. Together we will find out whether small adjustments are sufficient or whether a different firmness level or a different mattress is more suitable.

Illustration of a support employee from AM Qualitätsmatratzen working on a computer and writing a message.

Need help?

Our sleep experts can advise you directly via WhatsApp.

Mon – Fri 8:00 am – 10:00 pm
 Sat 10:00 am – 10:00 pm | Sun 10:00 am – 7:00 pm

or

Consent


By agreeing, you consent to us forwarding your email address to DHL (Deutsche Post AG, Charles-de-Gaulle-Straße 20, 53113 Bonn) so that DHL can send status information on the delivery of the shipment before the goods are delivered.

You also agree to be reminded by email to review CusRev, Trustpilot and Google. You can revoke this consent at any time.