More than 80,000 customers - We say THANK YOU for your trust!

0

B2B | Contact | Frequently asked questions | info@amq-sleep.com

More than 80,000 customers - We say THANK YOU for your trust!

Newsletter

Interesting facts

100 nights trial sleep
& up to 10 years guarantee

To the data protection information on the recording of telephone calls

Privacy policy

Data protection information on the recording of telephone conversations

Below we inform you in accordance with the General Data Protection Regulation (GDPR) about the manner and background of the processing of your personal data in connection with the possible recording of telephone conversations - if you have consented to this - as well as about the rights to which you are entitled in this regard: The controller for data processing within the meaning of the General Data Protection Regulation (GDPR) is "Martin Bastius, Kantstraße, 10627, Berlin, datenschutz@heydata.eu". The data protection officer can be contacted as follows Martin Bastius, Kantstraße, 10627, Berlin, datenschutz@heydata.eu

Type of data collected

We process the following categories of data that relate or may relate to you:

  • Identity data (master data)
  • Contact details
  • Contract data
  • Communication content as well as communication connection and metadata (consent, start of conversation, duration of conversation, end of conversation)

Storage duration

After the end of the conversation, the recordings are stored for a maximum of 40 days as an mp3 file. Any transcripts of the conversations that may have been created are stored for a maximum of 100 days. After that, they are automatically deleted.

Use of AI technology

We use AI technology from Microsoft Deutschland GmbH Walter-Gropius-Straße 5 80807 Munich to transcribe and summarize recorded calls. The recording of the phone call is processed by the AI. This processing includes the conversion of the spoken word into text and the creation of a concise summary of the conversation. This also applies to recorded calls on the answering machine.

Purpose and legal basis of data processing

We process your data for training purposes and to improve service quality.

The legal basis for the processing of the data is your consent in accordance with Art. 6 para. 1 para. 1 lit. a) GDPR
.

The processed data is only collected directly from you.

There is neither a legal nor a contractual obligation for you to provide us with your data. Furthermore, the processed data is not required for the conclusion of a contract.

Recipient of the data

Your data is generally processed by the service providers who also provide customer service for us by way of order processing. Further access by or transfer to recipients only takes place if the operation of the technical infrastructure requires this. All service providers have undertaken to comply with the provisions of the GDPR. Within AM Quality GmbH, access to your data is granted to those departments that require it to fulfill the purpose of processing.

Your rights

You have the following rights under the GDPR with regard to your personal data:

  • Right to information
  • Right to rectification
  • Right to erasure
  • Right to restriction of processing
  • Right to data portability
  • Right to withdraw consent at any time. This does not affect the
    lawfulness of processing based on consent before its withdrawal
    .

You also have the right to complain to a data protection supervisory authority about the processing of your personal data.

Illustration of a support employee from AM Qualitätsmatratzen working on a computer and writing a message.

Need help?

Our sleep experts can advise you directly via WhatsApp.

Mon – Fri 8:00 am – 10:00 pm
 Sat 10:00 am – 10:00 pm | Sun 10:00 am – 7:00 pm

or

Consent


By agreeing, you consent to us forwarding your email address to DHL (Deutsche Post AG, Charles-de-Gaulle-Straße 20, 53113 Bonn) so that DHL can send status information on the delivery of the shipment before the goods are delivered.

You also agree to be reminded by email to review CusRev, Trustpilot and Google. You can revoke this consent at any time.