Best Price Guarantee

I. Procedure

To take advantage of the best price guarantee, please send an e-mail stating your customer number and the order and article number of the item(s) for which you would like to take advantage of the best price guarantee to info@amq-sleep.com. Please enclose suitable evidence that adequately demonstrates the price, availability and features of the competitor’s offer. This can be done, for example, by sending a link to the corresponding competitor offer or photos of a brochure or the offer in a store.

After checking the facts of the case, we will immediately refund you the difference between the purchase price paid to us including all ancillary costs (in particular also the shipping costs) and the purchase price including all ancillary costs (in particular also the shipping costs) of the competitor’s offer for each successfully claimed best price guarantee. A cash payment of the refund amount is excluded.

II Conditions for claiming the best price guarantee

The following conditions apply to the use of the best price guarantee:

1. the best price guarantee is only granted to consumers. A consumer is any natural person who concludes a legal transaction for a purpose that cannot be attributed to their commercial or independent professional activity. In particular, commercial resellers are excluded from claiming the best price guarantee.

2. the best price guarantee gives the consumer the opportunity, upon request and in accordance with the following provisions, to obtain a refund of the difference between the purchase price, including all ancillary costs, of the item purchased from us and a cheaper purchase price, including all ancillary costs, within the framework of a competing offer.

3. the competing offer must refer to a website operated from Germany according to the respective provider identification (imprint) or to a store located in Germany, must come from a commercial provider and must be available for immediate delivery at the advertised price at the time the best price guarantee is claimed.

4. the best price guarantee does not include competing offers for rejected goods, goods on display, returned or demonstration goods, faulty products or defective items, or offers due to clearance, insolvency or clearance sales.

5. the competitor price must include all additional costs such as shipping costs. The standard shipping costs within Germany for the corresponding item are used for the comparative calculation of the shipping costs.

6. only prices at which every consumer can take advantage of the competing offer, and not only members of certain professional groups, companies, associations, clubs or similar institutions, customer or discount programs, are deemed to be the competing price. Individual discounts or benefits are not taken into account when determining the competitive price. This applies in particular to personalized vouchers and discounts or rewards granted as part of customer loyalty programs (e.g. use of customer cards or bonus programs). Volume discounts and discount campaigns granted by the article manufacturer for the competitor’s offer (e.g. cashback programs) are also not taken into account.

7. the competitor’s item must be new, unused, in its original packaging and undamaged.

8. the best price guarantee is only granted within the scope of normal household order quantities.

9. the best price guarantee can only be claimed once per item ordered.

10. the best price guarantee cannot be combined with other discounts.

11. the best price guarantee can only be claimed within a preclusive period of seven days from the conclusion of the purchase contract for the item purchased from us. The timely dispatch of the declaration to claim the best price guarantee is sufficient to meet the deadline. The provision of § 193 BGB does not apply when calculating the end of the period.

12. the statutory rights of the consumer remain unaffected. If the consumer cancels his order with regard to one or more items for which he has claimed the best price guarantee, the following applies:

a) The consumer will be refunded the full purchase price for the withdrawn item(s).
b) The entitlement to the granting of a credit note under the best price guarantee expires as a result of the declared revocation. Any credit already granted will be reversed.
c) By claiming the best price guarantee, the consumer undertakes to immediately refund to us any credit note received under the best price guarantee for an item whose purchase is revoked by him, provided that the credit note has already been offset against further orders or other claims on our part.

13 The above provisions apply accordingly in the event that the consumer effectively withdraws from the purchase contract for an item for which he has claimed the best price guarantee on the basis of his statutory warranty rights.

14 We reserve the right to exclude individual items from the best price guarantee. If this is the case, the consumer will be informed of this circumstance by an explicit notice next to the respective item. Furthermore, the offer of the best price guarantee can be terminated by us at any time. The consumer will be informed of this by us. Items ordered before receipt of the notice about the termination of the best price guarantee are still covered by the guarantee promise.